Important: Please read these Terms of Service carefully before using SlumberMatch. By creating an account, accessing our website, or using any part of our platform, you agree to be bound by these terms. If you do not agree, please do not use SlumberMatch.
Welcome to SlumberMatch. These Terms of Service ("Terms") govern your access to and use of the SlumberMatch platform, including our website at slumbermatch.ai, all related tools, features, and services (collectively, the "Platform"). SlumberMatch is operated by [Legal Entity Name] ("SlumberMatch," "we," "us," or "our").
SlumberMatch is a two-sided marketplace that connects parents and caregivers ("Parents") with vetted sleep professionals, including sleep consultants, sleep coaches, and pediatric sleep specialists ("Sleep Professionals" or "Partners"). Together, Parents and Sleep Professionals are referred to as "Users" or "you."
SlumberMatch is a marketplace and matching platform. We help Parents find Sleep Professionals who may be a good fit for their family's needs. We verify credentials, facilitate discovery, and provide tools that support the booking process.
SlumberMatch is not a sleep consulting practice, a healthcare provider, or a medical advice service. We do not employ Sleep Professionals, and we do not control, direct, or supervise the services they provide. Sleep Professionals on the Platform are independent practitioners who set their own methods, schedules, fees, and terms of engagement.
When you book a session with a Sleep Professional through SlumberMatch, your agreement for those services is between you and that Sleep Professional. SlumberMatch is not a party to that agreement and is not responsible for the quality, safety, legality, or outcome of any services provided.
We do our best to verify credentials and surface trustworthy professionals, but we cannot guarantee outcomes, and the presence of a Sleep Professional on our Platform does not constitute an endorsement of their services.
You must be at least 18 years old to use the Platform. By using SlumberMatch, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
Sleep Professionals are required to create an account to list services on the Platform. Parents may use certain features of the Platform without an account, though some features may require registration.
When you create an account, you agree to provide accurate, current, and complete information and to update that information as needed. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
We reserve the right to suspend or terminate any account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or harmful conduct, or if your continued use of the Platform poses a risk to other Users or to SlumberMatch.
You may close your account at any time by contacting us at [email address]. Closing your account does not relieve you of any obligations incurred before the closure.
All Sleep Professionals must apply through our onboarding process. We review credentials, certifications, and professional background before approving a listing. We reserve the right to decline any application for any reason.
Credential verification is a good-faith effort based on information you provide and publicly available records. It does not constitute a guarantee of a Sleep Professional's qualifications, licensing status, or fitness to provide services.
Sleep Professionals are responsible for the accuracy of their profile information, including credentials, certifications, methods, specialties, pricing, and availability. Misrepresentation of qualifications, experience, or services is grounds for immediate removal from the Platform.
Sleep Professionals are independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between any Sleep Professional and SlumberMatch. Sleep Professionals are solely responsible for their own tax obligations, insurance, licensing, and compliance with applicable laws.
SlumberMatch offers a free tier and a paid Pro tier for Sleep Professionals. The features, limitations, and pricing of each tier are described on the Platform and may change from time to time with reasonable notice.
A platform transaction fee may apply to bookings processed through the Platform for Sleep Professionals on the free tier. Pro subscribers are not subject to the transaction fee. Full fee details are provided during onboarding and in your account dashboard.
All fees are non-refundable unless otherwise stated in writing by SlumberMatch.
Sleep Professionals agree to conduct themselves professionally and ethically in all interactions with Parents and with SlumberMatch. This includes responding to inquiries in a timely manner, honoring confirmed bookings, providing services consistent with your stated qualifications and methods, and treating all families with respect and without discrimination.
Parents may use the Platform to browse Sleep Professional profiles, complete a matching quiz, read reviews, and initiate bookings. By using the Platform, you acknowledge that SlumberMatch provides a discovery and matching tool, and that the ultimate decision to engage a Sleep Professional is yours alone.
SlumberMatch does not provide medical advice. The information on the Platform, including Sleep Professional profiles and educational content, is for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. If your child has a medical condition that may affect sleep, please consult a pediatrician or qualified healthcare provider before engaging a Sleep Professional.
Bookings are facilitated through the Platform and completed through each Sleep Professional's scheduling and payment tools (such as Calendly and Stripe). Payment terms, cancellation policies, and refund policies are set by each Sleep Professional individually. SlumberMatch does not process payments on behalf of Sleep Professionals in the current version of the Platform and is not responsible for billing disputes between Parents and Sleep Professionals.
Parents may be invited to leave a review after completing a session booked through SlumberMatch. Reviews are only available for bookings processed through the Platform. Reviews must be honest, accurate, and based on your direct experience with the Sleep Professional. Reviews that contain false statements, personal attacks, discriminatory language, or promotional content may be removed at our discretion.
By submitting a review, you grant SlumberMatch a non-exclusive, royalty-free, perpetual license to use, display, and publish your review on the Platform and in marketing materials.
All content on the Platform created by SlumberMatch, including text, graphics, logos, icons, the SlumberMatch name and mark, page layouts, and software, is the property of SlumberMatch or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.
You retain ownership of content you submit to the Platform (profiles, reviews, messages, photos). By submitting content, you grant SlumberMatch a worldwide, non-exclusive, royalty-free, transferable license to use, display, reproduce, modify, and distribute that content in connection with operating and promoting the Platform.
You represent that you have the right to submit any content you provide and that your content does not violate the rights of any third party.
If you believe content on the Platform infringes your copyright, please contact us at [email address] with a description of the copyrighted work, the allegedly infringing content, and your contact information. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.
You agree not to:
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SLUMBERMATCH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Platform, including Sleep Professional profiles, credentials, or reviews.
SlumberMatch does not guarantee any specific outcome from the use of our Platform or from engaging any Sleep Professional found through our Platform.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SLUMBERMATCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE PLATFORM.
IN NO EVENT SHALL SLUMBERMATCH'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE AMOUNT YOU HAVE PAID TO SLUMBERMATCH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless SlumberMatch and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of any third party; or (d) any services provided by or to you through the Platform.
Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute with SlumberMatch informally by contacting us at [email address]. We will work in good faith to resolve the matter within thirty (30) days.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. If we cannot resolve a dispute informally, you and SlumberMatch agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court.
You and SlumberMatch each waive the right to a jury trial and the right to participate in a class action, collective action, or representative proceeding. This arbitration agreement shall survive termination of these Terms.
Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property or unauthorized access to the Platform.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.
We may update these Terms from time to time. When we make material changes, we will notify you by posting the revised Terms on the Platform with an updated "Effective Date" and, where appropriate, by sending you an email or in-platform notification.
Your continued use of the Platform after a change becomes effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please stop using the Platform and close your account.
These Terms, together with the Privacy Policy and any additional agreements you enter into with SlumberMatch, constitute the entire agreement between you and SlumberMatch regarding the Platform.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights under these Terms without our prior written consent. SlumberMatch may assign its rights and obligations under these Terms without restriction.
SlumberMatch shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or internet or infrastructure outages.
If you have questions about these Terms, please reach out: