Effective Date: March 26, 2026 · Last Updated: July 18, 2026
Important: Please read these Terms of Service carefully before using SlumberMatch. By creating an account, accessing our website, or using any part of our platform, you agree to be bound by these terms. If you do not agree, please do not use SlumberMatch.
Welcome to SlumberMatch. These Terms of Service ("Terms") govern your access to and use of the SlumberMatch platform, including our website at slumbermatch.ai, all related tools, features, and services (collectively, the "Platform"). SlumberMatch is operated by SlumberMatch LLC, a Massachusetts limited liability company ("SlumberMatch," "we," "us," or "our").
SlumberMatch is a two-sided marketplace that connects parents and caregivers ("Parents") with vetted sleep professionals, including sleep consultants, sleep coaches, and pediatric sleep specialists ("Sleep Professionals" or "Partners"). Together, Parents and Sleep Professionals are referred to as "Users" or "you."
SlumberMatch is a marketplace and matching platform. We help Parents find Sleep Professionals who may be a good fit for their family's needs. We verify credentials, facilitate discovery, and provide tools that support the booking process.
SlumberMatch is not a sleep consulting practice, a healthcare provider, or a medical advice service. We do not employ Sleep Professionals, and we do not control, direct, or supervise the services they provide. Sleep Professionals on the Platform are independent practitioners who set their own methods, schedules, fees, and terms of engagement.
When you book a session with a Sleep Professional through SlumberMatch, your agreement for those services is between you and that Sleep Professional. SlumberMatch is not a party to that agreement and is not responsible for the quality, safety, legality, or outcome of any services provided.
We do our best to verify credentials and surface trustworthy professionals, but we cannot guarantee outcomes, and the presence of a Sleep Professional on our Platform does not constitute an endorsement of their services.
You must be at least 18 years old to use the Platform. By using SlumberMatch, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
Sleep Professionals are required to create an account to list services on the Platform. Parents may use certain features of the Platform without an account, though some features may require registration.
When you create an account, you agree to provide accurate, current, and complete information and to update that information as needed. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
We reserve the right to suspend or terminate any account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or harmful conduct, or if your continued use of the Platform poses a risk to other Users or to SlumberMatch.
You may close your account at any time by contacting us at hello@slumbermatch.ai. Closing your account does not relieve you of any obligations incurred before the closure. If you hold an active Pro Subscription at the time your account is closed or terminated, the treatment of that subscription is described in Section 4.4.
All Sleep Professionals must apply through our onboarding process. We review credentials, certifications, and professional background before approving a listing. We reserve the right to decline any application for any reason.
Credential verification is a good-faith effort based on information you provide and publicly available records. It does not constitute a guarantee of a Sleep Professional's qualifications, licensing status, or fitness to provide services.
Sleep Professionals are responsible for the accuracy of their profile information, including credentials, certifications, methods, specialties, pricing, and availability. Misrepresentation of qualifications, experience, or services is grounds for immediate removal from the Platform.
SlumberMatch collects and reviews documentation for sleep-specific certifications as part of the onboarding process. Where a profile is marked "Verified" on the Platform, this reflects that SlumberMatch received and reviewed a certification document submitted by the Sleep Professional at the time of onboarding. It does not constitute an ongoing guarantee of certification status, licensure, or fitness to provide services, and SlumberMatch is not responsible for changes in a Sleep Professional's credentials after their profile is approved.
Where a Sleep Professional includes additional professional credentials, degrees, or designations in their display name or profile (such as "RN," "BSN," or "IBCLC"), those designations are self-reported and have not been independently verified by SlumberMatch. Sleep Professionals are solely responsible for ensuring any credential they display is accurate and that their use of any designation complies with applicable professional and legal standards.
Sleep Professionals are independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between any Sleep Professional and SlumberMatch. Sleep Professionals are solely responsible for their own tax obligations, insurance, licensing, and compliance with applicable laws.
SlumberMatch offers a free tier and a paid Pro tier for Sleep Professionals. The features, limitations, and pricing of each tier are described on the Platform and may change from time to time with reasonable notice.
A 10% platform transaction fee applies to bookings processed through the Platform for Sleep Professionals on the free tier. Pro subscribers and Founding Partners (within their benefit period) are not subject to the transaction fee. Full fee details are provided during onboarding and in your account dashboard.
Payments for bookings made through the Platform are processed via Stripe Connect. By accepting these Terms, Sleep Professionals authorize SlumberMatch and its payment processor to deduct platform transaction fees, refund amounts, and chargeback amounts from booking payments and future payouts. Sleep Professionals are responsible for refunds and disputes related to the services they provide, and SlumberMatch may recover any associated costs (including chargeback fees imposed by Stripe or card networks) from amounts otherwise owed to the Sleep Professional.
Pro Subscription Terms
Billing and automatic renewal. The Pro Subscription is billed monthly in advance at the rate displayed at the time of purchase. Your subscription renews automatically each month on the anniversary of your start date and continues until canceled. By subscribing, you authorize SlumberMatch and its payment processor to charge your payment method on a recurring basis until you cancel.
Cancellation. You may cancel your Pro Subscription at any time through the Stripe customer portal or by emailing hello@slumbermatch.ai. Cancellation takes effect at the end of your current billing period. You retain Pro features through the end of that period. Subscription fees already paid are not refunded in whole or in part, including for partial months. Upon cancellation, your account reverts to the free tier and the 10% platform transaction fee resumes on subsequent bookings.
Failed payments. If a subscription payment fails, our payment processor will attempt to charge your payment method again according to its standard retry schedule. If payment cannot be collected after those attempts, your Pro Subscription will be canceled, your account will revert to the free tier, and the 10% platform transaction fee will resume on subsequent bookings. You remain responsible for any amounts owed for periods already provided.
Changes to pricing. We may change Pro Subscription pricing. We will provide at least thirty (30) days notice before a price change takes effect for existing subscribers, by email or in-platform notification. Continued use of the Pro Subscription after the change takes effect constitutes acceptance of the new price. If you do not accept the new price, you may cancel before it takes effect.
Taxes. All fees are exclusive of applicable sales, use, VAT, or similar taxes. Where SlumberMatch is required to collect such taxes, they will be calculated and added at checkout and shown on your invoice.
No guarantee of results. The Pro Subscription provides access to the features described on the Platform. It does not guarantee any specific number of matches, inquiries, bookings, clients, or revenue, and it does not guarantee any particular placement position in search results, directory listings, or matching output. Matching, ranking, and placement are determined by SlumberMatch at its sole discretion and may change at any time. Parent traffic and demand vary and are not warranted at any level.
Account closure or termination. If you close your account, or if SlumberMatch suspends or terminates your account under Section 3.3, any active Pro Subscription will be canceled at that time. Subscription fees are not refundable. SlumberMatch may issue a refund at its sole discretion.
All fees are non-refundable unless otherwise stated in writing by SlumberMatch.
Sleep Professionals agree to conduct themselves professionally and ethically in all interactions with Parents and with SlumberMatch. This includes responding to inquiries in a timely manner, honoring confirmed bookings, providing services consistent with your stated qualifications and methods, and treating all families with respect and without discrimination.
Parents may use the Platform to browse Sleep Professional profiles, complete a matching quiz, read reviews, and initiate bookings. By using the Platform, you acknowledge that SlumberMatch provides a discovery and matching tool, and that the ultimate decision to engage a Sleep Professional is yours alone.
SlumberMatch does not provide medical advice. The information on the Platform, including Sleep Professional profiles and educational content, is for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. If your child has a medical condition that may affect sleep, please consult a pediatrician or qualified healthcare provider before engaging a Sleep Professional.
Bookings made through the Platform are processed via Stripe Connect, with SlumberMatch acting as the platform of record for the transaction. Each Sleep Professional connects their own Stripe account to receive payment for their services. Payment terms, session length, cancellation policies, and refund policies are set by each Sleep Professional individually and are disclosed on their profile or at the time of booking.
By making a booking, Parents agree to the Sleep Professional's stated terms and to these Terms of Service. Billing disputes related to the quality, scope, or delivery of services are between the Parent and the Sleep Professional. SlumberMatch's role in payment processing does not make SlumberMatch a party to the service agreement between the Parent and the Sleep Professional, and SlumberMatch is not responsible for the outcome of any service engagement.
Parents may be invited to leave a review after completing a session booked through SlumberMatch. SlumberMatch may also display reviews a Sleep Professional received outside the Platform, including reviews originally published on third-party sites. Where a review was not generated through a Platform booking, SlumberMatch makes a good-faith effort to indicate its source.
All reviews must be honest, accurate, and based on the reviewer's direct experience with the Sleep Professional. Reviews that contain false statements, personal attacks, discriminatory language, or promotional content may be removed at our discretion.
By submitting a review, you grant SlumberMatch a non-exclusive, royalty-free, perpetual license to use, display, and publish your review on the Platform and in marketing materials.
If you are dissatisfied with a service booked through the Platform, you agree to first contact the Sleep Professional directly to attempt resolution under their stated cancellation and refund policy. Most concerns can be resolved at this stage.
If you are unable to resolve the issue with the Sleep Professional within a reasonable time, you may contact SlumberMatch at hello@slumbermatch.ai and we will work in good faith to facilitate a resolution. SlumberMatch reserves the right to issue refunds at our discretion in cases of clear service failure, and to recover any refunded amounts from the Sleep Professional's payouts.
You agree not to initiate a chargeback with your credit card issuer or bank without first contacting the Sleep Professional and SlumberMatch and allowing a reasonable opportunity to resolve the matter. Chargebacks filed without prior good-faith attempts at resolution may be disputed by SlumberMatch using these Terms and any documentation of the booking and any communications.
Refund eligibility is determined by the Sleep Professional's stated policy. Where no policy has been stated, refunds are at the discretion of the Sleep Professional and SlumberMatch.
All content on the Platform created by SlumberMatch, including text, graphics, logos, icons, the SlumberMatch name and mark, page layouts, and software, is the property of SlumberMatch or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.
You retain ownership of content you submit to the Platform (profiles, reviews, messages, photos). By submitting content, you grant SlumberMatch a worldwide, non-exclusive, royalty-free, transferable license to use, display, reproduce, modify, and distribute that content in connection with operating and promoting the Platform.
You represent that you have the right to submit any content you provide and that your content does not violate the rights of any third party.
If you believe content on the Platform infringes your copyright, please contact us at hello@slumbermatch.ai with a description of the copyrighted work, the allegedly infringing content, and your contact information. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.
You agree not to:
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SLUMBERMATCH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Platform, including Sleep Professional profiles, credentials, or reviews.
SlumberMatch does not guarantee any specific outcome from the use of our Platform or from engaging any Sleep Professional found through our Platform. SlumberMatch does not guarantee any level of Parent traffic, inquiries, matches, or bookings to any Sleep Professional, regardless of subscription tier.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SLUMBERMATCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE PLATFORM.
IN NO EVENT SHALL SLUMBERMATCH'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE AMOUNT YOU HAVE PAID TO SLUMBERMATCH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless SlumberMatch and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of any third party; or (d) any services provided by or to you through the Platform.
Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute with SlumberMatch informally by contacting us at hello@slumbermatch.ai. We will work in good faith to resolve the matter within thirty (30) days.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. If we cannot resolve a dispute informally, you and SlumberMatch agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court.
You and SlumberMatch each waive the right to a jury trial and the right to participate in a class action, collective action, or representative proceeding. This arbitration agreement shall survive termination of these Terms.
Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property or unauthorized access to the Platform.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.
We may update these Terms from time to time. When we make material changes, we will notify you by posting the revised Terms on the Platform with an updated "Effective Date" and, where appropriate, by sending you an email or in-platform notification.
Your continued use of the Platform after a change becomes effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please stop using the Platform and close your account.
These Terms, together with the Privacy Policy and any additional agreements you enter into with SlumberMatch, constitute the entire agreement between you and SlumberMatch regarding the Platform.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights under these Terms without our prior written consent. SlumberMatch may assign its rights and obligations under these Terms without restriction.
SlumberMatch shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or internet or infrastructure outages.
If you have questions about these Terms, please reach out: